Answer,Close,Collect.
Each tier includes the one before it, and each one plugs a leak: the call, the follow-up, the money. You do the work. We bring you the booked jobs, the signed estimates and the money on time.
The callThe receptionist
Answer
Booked jobs from every call: nights, weekends and while you’re on a roof.
Where every shop starts. Live on your same number in 48 hours.
Why it matters
27%
of calls to home services businesses go unanswered, and fewer than 3% of those callers leave a voicemail.
See it
How Answer works, in 23 seconds.
Measured in
Booked jobs per week
On your report every Monday, in dollars.
Hear it
Listen to Answer take a call.
Three calls, one per trade, about two minutes each. The call comes in after hours, Jack finds out what happened, and the job lands on your schedule with a text to the customer before they hang up.
- JackBlue Oak Roofing, this is the after-hours line, this is Jack. How can I help?
- The callerHi, yeah, we just had that hail storm come through and there is water coming in through the ceiling. I did not know who else to call.
- JackYou called the right place. Where is it coming in, and is it dripping or is it pouring?
- The callerIt is the back bedroom. It started as a drip and now it is like a steady stream. The drywall is sagging and I put a bucket under it.
- JackOkay. Is anyone up on the roof or planning to go up? I would rather you did not, it is wet and it is dark.
- The callerNo, no, nobody is going up there. My husband wanted to but I told him no.
- JackGood. Let me get a crew lined up. Your name, and is this the best number to text?
- The callerRenee Alvarez. Yes, this one, 407 555 0156.
- JackThanks, Renee. And the address?
- The caller915 Cypress Bend, Orlando. It is the one-story with the gray roof, or it was gray.
- JackGot it. Here is what I can do. A crew can be there tomorrow between 7 and 9 to tarp the roof and do the inspection. We photograph everything for your insurance claim and write up what they ask for. Do you want me to book that?
- The callerYes, please. And do we need to call the insurance first, or do you guys handle that part?
- JackCall them tonight if you can and open the claim; it just needs to exist. We take care of the photos and the report, and your crew lead walks you through the rest tomorrow. You are booked, 7 to 9. I am texting you the confirmation right now. Move what you can out of that room, poke a small hole in the sag so it drains into the bucket, and get some sleep.
Booked job
Hail leak, tarp and inspection
Fri, 7 to 9 AM
Confirmation sent by text
Sample call, demo shop. Jack’s voice is generated; the callers are real people reading a script.
The follow-upThe whole sales process
Close
Signed jobs from the estimates you already sent.
Includes everything in Answer.
Why it matters
43%
of install estimates close for HVAC contractors, and 52% when they offer four or more options.
One estimate, start to signed
- MonEstimate sent$9,600
- ThuQuiet for 3 days
- ThuFollow-up sent
- FriFour options offered
- SatSigned$9,600
Caldera Heating & Air, a demo shop on sample data
See it
How Close works, in 22 seconds.
Measured in
Signed estimates, in dollars
On your report every Monday, in dollars.
The moneyThe whole operation
Collect
Your money in the bank, days sooner.
Includes everything in Close.
Why it matters
56.6days
to collect, on average, in construction.
Money on its way
- Invoice 1042Reminder sentDue Friday
- Lender fundsApprovedThursday
- Insurance check 2 of 3ExpectedOct 30
- Final inspectionBookedFriday, 9 AM
Caldera Heating & Air, a demo shop on sample data
Collect tracks the dates. It never files or pulls a permit for you.
See it
How Collect works, in 22 seconds.
Measured in
Days to collect, and money collected
On your report every Monday, in dollars.
04
A certified person, when the volume asks.
The VA add-on is a dedicated, certified person on your hours. It joins Answer, Close or Collect, never instead of them.
Three ways to add one
- Your own person, certifiedWe train and certify the person you already have.
- Operator hoursA certified operator works your queue, about 10 hours a month.
- An operator seatA dedicated, bilingual operator, 20 hours a week on your hours.
05
Every step shows you a number first.
You see what a step is worth before anyone asks you for the next one.
06
Where it starts, by trade.
Plumbing, HVAC and roofing shops in Florida and Texas, 5 to 20 people. What the study found in each, and where each shop starts.
The plumbing owner
Plumbing
Three vans, three plumbers, a one-person office. The owner answers the phone, often from under a sink.
- 9%of calls after 6 p.m. get booked at shops under 5 techs, 24% across the day.ServiceTitan, 2022
- $1,826is the average plumbing ticket.SearchLight data, via Plumbing SEO Agency
Starts with
Answer
Booked jobs after 6 p.m.
The HVAC owner
HVAC
Two crews. Today’s repair, and the new system later.
- 34%of HVAC calls reach a person.Invoca, 2026
- 78%of homeowners choose the first contractor to respond.Thryv, via ACCA, 2025
- 39%of HVAC service revenue comes from service agreements.Mordor Intelligence, via PipelineOn, 2026
Starts with
Answer, then Close
A fast climb to Close on replacement quotes.
The roofing owner
Roofing
Four people in the office and sales, subcontracted crews, a Texas hail town.
- 30 to 40%of inquiries come after hours or on weekends, and the first contractor to respond wins 70 to 80% of jobs.TalkRoute, 2026, a vendor figure
- 45 to 90 daysfrom an insurance claim to final payment.PipelineOn, 2026, a vendor figure
Starts with
Answer, then Collect
Answer in storm season. The big money is in Collect: the three checks.
07
Before you ask.
What does it cost?
We quote after your audit. Month to month.
Is there a contract?
Month to month, with no annual contract. Answer comes with results in 30 days or your money back.
Do I have to change software?
No. Answer goes live on your same number in 48 hours, and nothing else about how you work changes.
What does Answer book on its own?
Only what fits your rules: your open slots, the job types you take and your emergency rule. Anything outside them waits for your tap on your phone.
What if a call does not fit?
A person on our team stands behind the AI for whatever does not fit, and anything that needs you waits for your tap.
What does the Missed Call Audit need?
Thirty days of call history, any one of: your carrier’s call log export, a Google Voice export, your Jobber or Housecall Pro call history, or screenshots of recent calls. You get a one-page report in 2 business days.
Does Collect pull my permits?
No. Collect keeps the permit, inspection and warranty dates on time. Filing and pulling permits stays with you.
Which shops do you work with?
Plumbing, HVAC and roofing shops in Florida and Texas, with 5 to 20 people. If that is not you, ask anyway, and we will tell you honestly whether we fit.
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